Dropbox’s chief customer officer Eric Cox plans to step down, per filing

Dropbox’s chief customer officer, Eric Cox, plans to step down, according to a document filed with the SEC on Friday. Cox will remain in his current role for “a period of time” to help with the transition, per the filing, and then will continue as a “non-executive” employee through mid-August.

The filing did not mention who would replace Cox.

Cox joined Dropbox in November 2023 from Vimeo, where he was the COO overseeing sales, customer success, data, strategy, and operations. Before that, Cox spent 19 years at Adobe in a variety of roles, including as digital media go-to-market sales lead for the Americas, and VP of digital media for business.

In a statement, a Dropbox spokesperson told TechCrunch that Cox stepped down “in order to spend more time with his family.”

“In his time here, [Eric] brought together all of our customer-facing organizations, built a talented and seasoned bench, and worked tirelessly to lay the foundation for our future success,” the spokesperson said. “We’re grateful that he’s able to stay on for the next few months to ensure continuity until we have a new senior hire in place.”

Dropbox has had a rough go of it lately. While the company reported both net profit and revenue above analysts’ estimates in the most recent quarter, its revenue growth had slowed, and its forecast for the current quarter fell below what Wall Street expected. Dropbox’s stock is down around 8% year-to-date.

As part of an aggressive turnaround plan, Dropbox last October said it would lay off 20% of its staff, or around 528 people.

The cloud storage company has increasingly looked to AI technologies to drive revenue. Recently, it expanded its AI-powered smart organization and search tool, Dropbox Dash, with enterprise-focused features, including data governance controls.

Updated 10:30 a.m. Pacific: Added a statement from a Dropbox spokesperson.