AWS adds automated agent monitoring to Amazon Contact Center

AWS introduced Contact Center, its customer service oriented product some years ago, putting it smack dab in the middle of enterprise applications. It also places the company in the position of competing directly with the likes of Salesforce and other established enterprise SaaS vendors. When you are competing in that space, you need some powerful […] AWS adds automated agent monitoring to Amazon Contact Center by Ron Miller originally published on TechCrunch...