After spending more than a decade in the customer experience industry, three friends, Jaime Scott, Michelle Dinsmore and Alex Richards, decided to launch their own company, EvaluAgent, to develop quality assurance testing software for contact centers. The three co-founders say that they were motivated by a shared desire to find a solution to the problem […]
EvaluAgent raises $20M to build out software that evaluates call center agents by Kyle Wiggers originally published on TechCrunch...