FEATURE: Freshdesk, which offers customer support software, is today launching Hotline.io, an in-app, real-time messaging service. In an interview, Freshdesk president Dilawar Syed said he hopes Hotline.io will make Freshdesk the most robust in-app messaging support service on the market for mid-size to large companies. As an example of the need he hopes to fill, he cited the limitations of the […]...