GUEST: It’s no secret that mobile is rapidly becoming the end-all-be-all in consumption. In fact, in 2015, nearly half of Google search traffic came from mobile devices. On average, Americans spend about five hours a day on their phones! Forrester calls this the “Mobile Mind Shift” — the expectation that you can get what you want, immediately, […]...
-
How mobile commerce is changing customer service
venturebeat.com