How to succeed: ‘Know your customer’ and ‘stay curious’

It’s all about taking care of the customer. That theme resonated through two onstage chats Monday afternoon at VentureBeat’s GrowthBeat 2015 conference in San Francisco. Pacific Gas & Electric (PG&E) chief customer officer Laurie Giammona proudly told of all the customer-oriented efforts undertaken by her utility company. It sounded more like an anxious-to-please new age […]...