Martin Kõiva was at Pipedrive, leading the company’s customer support organization, when he says he came to the realization that the best way to prevent bad customer interactions is to analyze previous ones, give agents regular check-ins and not rely too strictly on customer feedback. But Kõiva was hampered in his efforts to implement these […]
Klaus secures fresh capital to automatically categorize and score customer interactions by Kyle Wiggers originally published on TechCrunch...