It’s estimated that over $400 billion are spent annually to run customer contact centers around the world. To cut costs, in recent years, contact centers have embraced AI and automation; research from The Harris Poll indicates that 46% of customer interactions were already automated as of 2021. That’s good news for the vendors selling contact […]
Parloa raises $21M to add a little automation to contact centers by Kyle Wiggers originally published on TechCrunch...