It doesn’t matter what kind of web site it is, the ‘customer journey’ has always been important, otherwise you lose that engagement and the end result can hit the bottom line. That was always the case. But in the modern era, customers expect an easy and simple experience, otherwise they move elsewhere. And with the […]
TheyDo fires the starting gun on the race to own the customer journey by Mike Butcher originally published on TechCrunch...