Zenarate, an AI-powered agent coaching platform, raises $15M

While running a 5,000-agent contact center, Brian Tuite often experienced the problem of having to train new agents on the basics. The way he tells it, they weren’t prepared for success — and drained the contact center’s resources. That gave Tuite the idea of creating what he describes as “simulation training” for customer service agents. […] Zenarate, an AI-powered agent coaching platform, raises $15M by Kyle Wiggers originally published on TechCrunch...