8 out of 10 retailers will snub you on social media, report says

Earlier this year, I announced that there are up to 289 million unanswered complaints peppering Twitter annually. Worse still, since Twitter and Google kissed and made up, many of those disgruntled messages are being served within page one search results. And now, according to the Q4 2015 edition of SproutSocial’s social index report — released today — we find […]...