So, you built a working product. People use it, they love it, and they tell their friends to use it. You grow your footprint. Awesome! Naturally, people who like you want you to get better. They email you bug reports. They email you suggestions. They email you because they want you to succeed . So why would you be so goddamn stupid to ignore that? There's a product I blogged about before . I won't identify them by name, but if you follow me on Facebook,...