A 9-Part Client Management Manifesto Your Agency Should Steal

Posted by brianspattersonIt was my first day at my new gig as a federal government IT consultant in Washington, D.C. I was slogging through the typical onboarding paperwork when a senior partner dropped by, introduced himself, and handed me a paperback book. “Read and implement this,” he said. The cover read The Trusted Advisor by David H. Maister, a book with a sole focus on “the ability to earn the trust and confidence of clients.” “Client management must be important,” I thought. This encounter occurred ...