A Practical Guide to Conducting Qualitative Usability Testing

Posted by Jane_MorganInspired by a discussion at Product Camp, this process article, and a desire to dispel the fear of doing usability testing, this step-by-step guide provides answers on how to successfully do face-to-face usability testing. This guide is for anyone with who wants to know: Does the functionality, as implemented, solve the customer needs elegantly? If not, where are they getting stuck? How can I do usability without looking foolish? What usability testing is notUsability is not for uncover...