Why do chatbots suck?

Chatbots have been in the news a lot this year. First there was Tay, Microsoft’s racist love child, who just couldn’t keep herself under control. Then came Facebook with its messenger bots, which, by most accounts, didn’t start well. And now there’s news coming from Viv, which at first glance seems like Siri 2.0. Not surprisingly, it was built by the founder of Siri. Read More...